Track and trace, customer updates, POD collection, and exception emails take up dispatcher and CSR hours every day. Our agents do that monitoring and follow-up continuously.
Each status request interrupts someone mid-task. Across every load, every day, answering them becomes a full time job that nobody was hired to do.
An agent watches the feeds and inboxes you already have, sends customers updates on a schedule, follows up on missing paperwork, and escalates genuine problems to a person right away. Your team handles the decisions and the exceptions. The same approach extends to other operations, from billing paperwork to carrier onboarding, and we build custom agents when one of those is the bigger bottleneck.
Monitors every load, updates customers proactively, and flags exceptions with the context a dispatcher needs to act fast.
Keeps open orders, backorders, and delivery promises visible and followed up, from confirmation to proof of delivery.
Sorts carrier and customer email, drafts routine replies, and keeps documents filed, so the desk can focus on exceptions.
Agents are built per project around your systems. In the assessment we look at your TMS, your inboxes, and your carrier mix, and we tell you honestly what is reachable and what is not.
You do. Updates go out from templates your team approved, and until you decide otherwise, a person clicks send.
The agent monitors around the clock and follows your escalation rules. Some events notify a person immediately and others wait for the morning shift, and the log shows how each was handled.
Tell us about your lanes and where the hours go. We will scope an agent that handles the monitoring and follow-up.
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